Policy Center
Welcome to Policy Center!
Wholesale
1. Welcome to contact us in advance via email or other channels, to know more about the product, quantity, invoice, shipping , etc.). We will reply you within 5 working days.
2. The wholesale price will be set by referring to quantity, amount, weight, volume, and other parameters.
3. The minimum order quantity for wholesale of a certain products is 30. There is no price limit.
4. All the products will go through strick quality check before packing and shipping.
Non-Returnable, Non-Exchangeable, Non-Refundable Products
Highly customized products, such as certain items in the "Clothes" and "House" categories, are not eligible for return, exchange, or refund.
Returnable, Exchangeable, Refundable Products
Products in the "Accessory" and "Toy" categories, as well as certain items in the "House" category, are eligible for return, exchange, and refund within 5 days of receipt without any reason.
Return and Exchange Process
1. Contact Us: Please email us before returning or exchanging any product to obtain the latest return address.
2. Shipping Costs: The shipping costs for returns and exchanges are the responsibility of the customer.
3. Condition of Returned Products:Products must be unused, unopened, unwashed, undamaged, and in their original packaging. The packaging must be intact to ensure resale.
4. Gifts: If your order includes free gifts, these must be returned along with the product when initiating a return or refund.
5. Return Destination: Do not send return or exchange products to the factory.
Refund Process
Refunds will be processed within 5 days of receiving the returned product. The refund will be issued to the original payment method. If you do not receive your refund within 5 days, please contact your payment provider. If the provider does not find the refund, email us for further assistance.
Custom Products Refund Policy
For highly customized products in the "Clothes" and "House" categories, if a refund is requested after payment but before shipment, we reserve the right to deduct the production costs from the refund amount.
Shipping and Delivery Policy
Customization and Delivery Time
Our product categories vary widely, and customization times range from 1 to 300 days. Once customization is complete, products will be shipped within 2 days. Delivery time to the recipient depends on the shipping address, typically ranging from 2 to 15 days.
Global Shipping
We offer global shipping. Once the package arrives in the destination country or region, it will be handed over to the local logistics company for final delivery.
Address Modification
If you need to modify your shipping information temporarily, please email us in advance. If the local logistics company requires an additional fee for the address change, we reserve the right to require you to pay this fee to the local logistics company.
Free Shipping and Tax
We offer free global shipping and cover all customs taxes. You only need to pay for the product itself. Shipping costs and import taxes are not your responsibility.
Inspection and Damages
We thoroughly inspect all products before shipment. If you receive a damaged product or packaging, please take photos as evidence and contact us immediately. We will investigate the issue and provide a compensation plan.
Dispute Resolution
In the event of any dispute, our goal is to reach an amicable resolution. Please contact us directly to discuss any issues you may have.
Contact Information
For any questions or concerns, please contact our customer service team via email at [[email protected]].
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These terms and conditions are designed to ensure a clear understanding of our policies. By making a purchase, you agree to comply with these policies. Thank you for choosing our shop!
Wholesale
1. Welcome to contact us in advance via email or other channels, to know more about the product, quantity, invoice, shipping , etc.). We will reply you within 5 working days.
2. The wholesale price will be set by referring to quantity, amount, weight, volume, and other parameters.
3. The minimum order quantity for wholesale of a certain products is 30. There is no price limit.
4. All the products will go through strick quality check before packing and shipping.
Return, Exchange, and Refund Policy
Non-Returnable, Non-Exchangeable, Non-Refundable Products
Highly customized products, such as certain items in the "Clothes" and "House" categories, are not eligible for return, exchange, or refund.
Returnable, Exchangeable, Refundable Products
Products in the "Accessory" and "Toy" categories, as well as certain items in the "House" category, are eligible for return, exchange, and refund within 5 days of receipt without any reason.
Return and Exchange Process
1. Contact Us: Please email us before returning or exchanging any product to obtain the latest return address.
2. Shipping Costs: The shipping costs for returns and exchanges are the responsibility of the customer.
3. Condition of Returned Products:Products must be unused, unopened, unwashed, undamaged, and in their original packaging. The packaging must be intact to ensure resale.
4. Gifts: If your order includes free gifts, these must be returned along with the product when initiating a return or refund.
5. Return Destination: Do not send return or exchange products to the factory.
Refund Process
Refunds will be processed within 5 days of receiving the returned product. The refund will be issued to the original payment method. If you do not receive your refund within 5 days, please contact your payment provider. If the provider does not find the refund, email us for further assistance.
Custom Products Refund Policy
For highly customized products in the "Clothes" and "House" categories, if a refund is requested after payment but before shipment, we reserve the right to deduct the production costs from the refund amount.
Shipping and Delivery Policy
Customization and Delivery Time
Our product categories vary widely, and customization times range from 1 to 300 days. Once customization is complete, products will be shipped within 2 days. Delivery time to the recipient depends on the shipping address, typically ranging from 2 to 15 days.
Global Shipping
We offer global shipping. Once the package arrives in the destination country or region, it will be handed over to the local logistics company for final delivery.
Address Modification
If you need to modify your shipping information temporarily, please email us in advance. If the local logistics company requires an additional fee for the address change, we reserve the right to require you to pay this fee to the local logistics company.
Free Shipping and Tax
We offer free global shipping and cover all customs taxes. You only need to pay for the product itself. Shipping costs and import taxes are not your responsibility.
Inspection and Damages
We thoroughly inspect all products before shipment. If you receive a damaged product or packaging, please take photos as evidence and contact us immediately. We will investigate the issue and provide a compensation plan.
Dispute Resolution
In the event of any dispute, our goal is to reach an amicable resolution. Please contact us directly to discuss any issues you may have.
Contact Information
For any questions or concerns, please contact our customer service team via email at [[email protected]].
---
These terms and conditions are designed to ensure a clear understanding of our policies. By making a purchase, you agree to comply with these policies. Thank you for choosing our shop!